We have built our business on providing customers with high-quality products that serve their needs. If you are not satisfied with what you have purchased from us, please contact our Customer Service Group at (908) 475-2266. We will do our best to help you!
When placing your orders, please allow 5 – 7 business days for order manufacturing, processing, and shipment. If you need a shipment expedited, please call us at (800) 448-3805.
We accept returns of unused, non-custom items if those items can be restocked. If you have an item that you wish to return, please contact our Customer Service Group at (908) 475-2266 within 10 days of the original ship date of the item. If we can consider the item that you wish to return for a refund, we will give you a Return Material Authorization Number and you must return the item to us within 21 days of the original ship date. Upon receipt of the returned item, we will fully examine it and notify you via email of the amount that you are entitled to receive as a refund.
The amounts that we refund do not include any shipping or handling charges paid. Return shipping charges must be prepaid and insured by you. We are not responsible for any damage to, or loss of, items that might occur during return shipment. We charge a 15% restocking fee on all returns we accept.
Unless we are provided with valid sales tax exemption documentation, we charge sales tax on shipments to, and customer pickups within, New Jersey, Ohio, and Kentucky. Customers in other tax jurisdictions to which we ship are advised to consult experts regarding applicable state “use” taxes.
We charge a $30.00 fee when a customer’s check is returned or a customer requires us to reverse credit card charges. When a customer’s check is returned, that customer must replace the returned check with a cashier’s check or a money order.