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Order Policy
Returned Checks
There will be a $30.00 charge for all returned checks and payment must be made by Cashier's Check or Money Order to replace returned check.
Returns
Stock items in UN-USED condition may be returned, at the customer's expense, with a pre-approved Return Authorization Number. There will be a 15% restocking charge on all returns. Custom parts are not returnable. Merchandise that is out of its package or has been installed or used may not be returned. Our Item Return form must be received prior to return of a product. These forms may be obtained by calling our office.
Sales Tax
Sales taxes are charged for shipments going to the following states: Arkansas, Georgia, Iowa, Kansas, Missouri, Nebraska, Oklahoma, South Carolina, Tennessee, and Texas.
Purchase Orders
We prefer that all orders be placed in writing and faxed, along with a Purchase Order number, for easier tracking. Written orders help avoid misunderstandings.
Custom Orders
A written Purchase Order, along with a drawing, must be faxed for all custom orders. Custom ordered tarps are not returnable. Custom orders will be charged to customer credit card before production begins. Or a check can be mailed, but must be received and clear the bank before production begins.
Security
Consumer concern about the security of business conducted over the Internet is the single most important issue facing electronic commerce today. The success of Deroche Canvas has been built upon customer satisfaction, including transaction security and personal information privacy. Therefore, the security of customer information is top priority to us. For this reason, we have employed the use of secure socket layer encryption. You will notice a Network Solutions Seal on our site. Clicking the Network Solutions Seal will verify our security certificate for your safety
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